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Re: Talks on suspended AirAsia flights from Kuching
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2008/3/5 20:12
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I see Air Asia got FREE direct flights to SINGAPORE, booking period starts today for travel between Nov and July!! And I paid RM600 for MAS for my trip in Dec! >_<

Posted on: 2008/10/9 21:56
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Re: Talks on suspended AirAsia flights from Kuching
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Quote:

Downsouth wrote:
Quote:

bytez wrote:
@Downsouth : Wow, you've gone through those frustrations. I understand your feelings. And yeah, why not PNK-CGK-CAN? I mean it save your hassle. Or perhaps it's far too expensive than PNK-KCH-MFM? Maybe I'll suggest Airasia to have LIVE CHAT 24/7. BY then you can reach their customer service directly via web browser....


bytez, yes it was frustrating. It create uncertainty and force you to decide on how to minimise loses. I cancelled my hongkong hotel bookings and have to bear a penalty charge. My brother cancelled his trip and have to bear the PNK - KCH airfare penalty. But the Macau and GZ hotels are uncancellable (I have to pay 1 night accomodation each, and they are at inflated rate of RMB790 and HKD900 due to peak season). So in the end, I am partly confused and partly glad they re-instated the flight.

But it makes me think, does the low cost concept really worth it?


Downsouth,

I could imagine ur frustration as I had the same problem before with BALI-KUCHING flight. My flight was cancelled and later we have to pay the whole sector BALI-KL-KUCHING, and it costs us about RM750 per person.

Maybe from todays onwards, my suggestion that we should nail it into our mind that AIRASIA IS A POINT-TO-POINT low cost carrier. Means, pls dont book any connecting flight with AK. It might be hard for you because from PNK you have to fly via KCH. But as for others. just book AK flight only to certain destination without connecting flight to minimize the loss afterwards if anything goes absolutely wrong with AK.

And it would be wiser to play the game of gambling. Wait till one week before ur departure to book the hotel. Hotel charge is different than Ak airfare. The hotel best rate wont change dramatically. Observe the hotel charge from time to time.

Anyway, only a few suggestion from frequent low cost flyer. I hope you would find the best solution for your uncertain cancellation or whatever it was with AK. I will give my best advice if you need it.

Apart from the cancelled bali flight, I have no bad experience with AK. I am quite satisfy with the service, since I dont expect much from LCC for a short distance route within SEA. But when it comes to long haul route, I would prefer a good service with generous seat pitch airlines. And not to forget IFE in the flight is highly important (psstt.....dont fly KLM to Europe, an old B747)

Posted on: 2008/10/11 19:01
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Re: Talks on suspended AirAsia flights from Kuching
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Quote:

Hamburger wrote:
Downsouth,

I could imagine ur frustration as I had the same problem before with BALI-KUCHING flight. My flight was cancelled and later we have to pay the whole sector BALI-KL-KUCHING, and it costs us about RM750 per person.

Maybe from todays onwards, my suggestion that we should nail it into our mind that AIRASIA IS A POINT-TO-POINT low cost carrier. Means, pls dont book any connecting flight with AK. It might be hard for you because from PNK you have to fly via KCH. But as for others. just book AK flight only to certain destination without connecting flight to minimize the loss afterwards if anything goes absolutely wrong with AK.

And it would be wiser to play the game of gambling. Wait till one week before ur departure to book the hotel. Hotel charge is different than Ak airfare. The hotel best rate wont change dramatically. Observe the hotel charge from time to time.

Anyway, only a few suggestion from frequent low cost flyer. I hope you would find the best solution for your uncertain cancellation or whatever it was with AK. I will give my best advice if you need it.

Apart from the cancelled bali flight, I have no bad experience with AK. I am quite satisfy with the service, since I dont expect much from LCC for a short distance route within SEA. But when it comes to long haul route, I would prefer a good service with generous seat pitch airlines. And not to forget IFE in the flight is highly important (psstt.....dont fly KLM to Europe, an old B747)


Thanks for the input Hamburger... I finally took the flight as scheduled, while my brother cancelled his trip since he already cancelled his Pontianak to Kuching leg.

I do not understand why they are cancelling the route as it was packed to the back on both ways. The returned flight (MFM to Kuching) seems to be dominated by PRC residents visiting Kuching.

On a side note, I noticed that the authority is not doing enough to help the tourist on their arrival in Kuching. One tourist from China approached me and asked me to help her fill-in the Arrival Card as it was all written in English. I would have had the same frustration in China should the arrival card there only consist of Chinese.

I think the KIA authority, STB and Sarawak Government should provide better access to information in written Chinese since they are trying to attract more tourist from China to visit Sarawak.

On another note, if you strip away all the casinos from Macau, what's left of Macau is its culture and heritage that attracts tourists. And Kuching has them too, it just need to add the fun factors to make it more lively and made people want to come again and again.

Posted on: 2008/10/20 1:14
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Re: Talks on suspended AirAsia flights from Kuching
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2007/7/10 0:08
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This is the e-mail I just received...

Quote:


Dear AirAsia Guests,


I notice that lately we have received numerous complaints on our Call Centre response time. This is due to the huge success of AirAsia X, especially with the Perth and Melbourne route announcements. These new, exciting long-haul routes have resulted in longer talk-time between callers and our agents and subsequently caused our lines to be congested.

We did not anticipate this sudden surge in calls volume. However our Call Centre team headed by Sri Velayuthan has now identified and worked with our IT department to upgrade the Call Centre facility.

By Nov 6, our Call Centre will have enough agents and sufficient IT infrastructure to deal with the influx. By this, we aim to improve our Call Centre performance to 90% i.e. a drop call rate of 10% only. By January, we'll be moving to a high-tech Call Centre to cater to more calls.

We sincerely apologise for the frustrations caused by our Call Centre congestion but this is only due to our overwhelming business expansion. We have always been mindful in increasing cost as it will certainly lead to increasing fares. As the People's Airline, this is the last thing we want to happen.

We acknowledge that technology will cost us more but at the same time we are committed to giving you excellent service.

On another note, I have been working very hard with the team at AirAsia to look at reducing our fuel surcharge and you should look forward to the good news in the next couple of months.

In the meantime, if you have any problems or enquiries, do not hesitate to email Sri Velayuthan (srivelayuthan@airasia.com) or Hani Mohamad (haninurlena@airasia.com). Having a combined experience of 15 years in customer service between them, they will be happy to assist you.


Best regards,
Tony Fernandes



Posted on: 2008/10/29 15:34
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Re: Talks on suspended AirAsia flights from Kuching
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Yeah...I got that too...I guess Tony is feeling his chair getting warm already :)

Posted on: 2008/10/29 18:10
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Re: Talks on suspended AirAsia flights from Kuching
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Talk about live chat. They really implement it... finally :D


Attach file:



jpg  livechat.JPG (63.71 KB)
1391_4aadc24090ea6.jpg 800X600 px

Posted on: 2009/9/14 12:11
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Re: Talks on suspended AirAsia flights from Kuching
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2008/10/8 22:06
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Beware, the luggage fee is now RM10 per 15kg one way. So return is RM20...

Posted on: 2009/9/14 15:53
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