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Re: Poor Customer Service from PC Image |
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Home away from home
 
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2006/3/14 18:28 From Kuching/ Putrajaya
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Vandread: agreed. i dont think that customer is alway right. as what my former said to me. how if you are one of cabin crew of an airliner. one day, while you greet your passenger, out of the sudden, one pessenger slap you right in you face without any reason. when u asked that partiicular customer, why you slap you in your face. that customer replied, "im your customer! customer is always right! i can do what ever i want"!!! or what if you owned a restaurant, suddenly one custome fight inyour resatauran. when asked, your customer replied.."im your customer, i can fight where ever i want...customer is alway right"!
Posted on: 2010/10/1 16:54
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Re: Poor Customer Service from PC Image |
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2006/3/14 18:28 From Kuching/ Putrajaya
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moral of the story, be nice to other and the other will do the same. respect first to gained respect. nowaday, we even teach our kid how to get rude and selfish! that what happen to me in my apartment. neighbour always over parked their cars, steal anyone else designated car park.
Posted on: 2010/10/1 16:55
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Re: Poor Customer Service from PC Image |
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Just popping in
Joined:
2008/3/9 21:51 From Bintulu/Kuching/KL
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Actually when I was back in IT field, very very rare customer would asked me about waterblocks and etc. The reasons why staffs aren't more knowledgeable to hardware stuff etc , heatsinks, watercooling, blabla etc, you named it because they aren't exposed to those stuff. Besides, as I observed, it haven't really penetrate into Kuching market.
If I were the boss, I wouldn't order stuff that doesn't have any buyer wanna buy it insteads of looking at it and Waaaaaaaa.... Of course, to make both parties easier, find out what you really what, they give a B2B order for you. My working experience for nearly 2 years , only 1 customer asked me what's the stepping for the processor. Answer was E0. Thanks. No bias here. Just telling out the truth.
Posted on: 2010/10/2 4:19
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Re: Poor Customer Service from PC Image |
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2007/8/5 22:14 Posts:
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As i am also working in IT Field, those users that are not IT Savvy can really cause problems and kept on asking WHY and they persist of wanting the technology to be what they want to. But i dealt only within my organization and not with customers.
But one thing, as a customer Point of View, as we are not good or understands IT well, we do hope we can get some feedback on our problems as we do not even know whats the problem. Actually as retailer or dealer, we should also offer good customer service as its where u can get your services, we buy from you we expect services from you. If not the dealers or retailers are like ones that HIT AND RUN. SELL AND RUN. not good either. so both side have their own dillemas.
Posted on: 2010/10/2 9:21
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Re: Poor Customer Service from PC Image |
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2003/8/5 20:38 From Kuching
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lol` make a come back to catscity but suddenly post on this topic` i abit furious tbh when that posted on my facebook. But well its depend always, true... they buy something from us` but everything have a boundaries. If u overcrosses the line....well, i think you guy know what i want to say :D
i have encounter alot of customer type (Nice / unmmaner / rude and etc). i even been scolded by customer [example and sorry for my rudeness] - You "Cibai" n etc... <-- yep` i been scolded by customer but what can i do? slap him? hit him? <-- hit ppl you're wrong first, so i just gulp down whatever he say~ back experience~ lol` i think we can share our story here :)
Posted on: 2010/10/2 14:11
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Re: Poor Customer Service from PC Image |
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2009/3/19 23:17 Posts:
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It is easy... Just tell the customer... we respect your consumer's right. But our members of staff have the right to work without harassment, fear and intimidation. We will actively prosecute customers who do not respect this right. CCTV recording is installed in the store to protect our business and your safety and the evidence may be held up against you in case of dispute.
Posted on: 2010/10/3 4:57
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Re: Poor Customer Service from PC Image |
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2009/3/19 23:17 Posts:
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I actually came across even more strange incident at lowyat. I intended to buy a motherboard. But obviously, I won't like carrying a thousand ringgit in my pocket to go shopping for my PC parts. I found the motherboard that I like and was ready to pay by card instead. The shopkeeper insisted that I present my IC so that he can make a photocopy of my IC. I asked him why? He told me, he had many incident whereby customers paid by card but dispute the transaction when the credit card statement arrived. He lost many thousand ringgit of goods because credit card company refuse to pay what is owed to him.
I told him, yes.. your reasoning is a perfectly valid one. But my IC contain too much of my personal information. What prevent you from making a phone call to the credit card company and masquerade as me? There is too much you could do when you have my credit card and my personal details. How can I trust you that you are not going to abuse the information you have about me? He then answered me back, if you can't trust me, you can't pay by credit card. Simple as that. Now, do you still want the motherboard? He grabbed the motherboard away from me without me even answer whether I want or I don't want. I walked away. And he still has the gut to say behind my back, "no common sense"... I felt really angry. I didn't argue back with him. I just walked away, thinking to myself. I still have the cash in my account, while the poor store keeper still await the next customer to buy the motherboard from him. Who is at the lost? Up till today, I still find it ridiculous for store keeper who said they accept card payment and yet still take down more information than they needed. I think it is a violation of privacy. Dunno what others feel about that.
Posted on: 2010/10/3 5:15
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Re: Poor Customer Service from PC Image |
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Just popping in
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2010/10/2 12:19 Posts:
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poor customer services from pc image... wat a topic...
i'm in IT field also, but a small new bird. for me to get along in this field, is to ask alot, hear alot n smile alot... if i stil can... i knw pc image, facing almost same problems as above too. but when i face problem, i cant get to any1 to get it solve. facing difficulty like calls to office but no 1 ans. stil not sure til nowadays, wats their working hour? morning call no ans, noon call no ans, evening call no ans, but sometime u call around 7pm, got ppl ans pulak. wondering if the pussy in the office stil working or not? then i make my move to the retail, with a little bit anger, went to get my stuff solved. i able to see their head technician, an old guys. wow... i tell u... u'll wish u never met such a person. dumb, noob, idiot, rude... after asking from frens, hahaha.. "si ah ne eh lo... lu bey cai meh?... tauke's ex gf ba... they always go out liak cua eh... mornin liak, noon liak, then evening come back to claim OT lo... ex ba... always tiao ppl nia but don work, always know how to act front of taukenios... but she's gud in 1 thing lo... she can get us kfc vouchers, of coz we pay cheaper amount la...win2 ba, she earn we earn... ex ba..." "si ah ne eh lo... lu bey cai meh?... tauke's fren ba... even old, rude, dumb, noob, even no knowledge with it, also get a post like head tech... fren ba... always tiao ppl nia but don work, always know how to act front of tauke... but he's gud in 1 thing lo... if u got anything, u go tel him, he'l go complain to tauke, coz he likes to complain, nia... fren ba..."" "si ah ne eh lo... lu bey cai meh?..." NAH!!!!! PNB MCB KLC.... but ho... with such kinda management, the company stil running well. maybe coz of above reasons, sometime the services outta control lo... maybe the tauke really very fxxking rich lo... haha.. poor vandread.. stil in pc image.... ahahahah no bias here. just telling out the truth, n with a little offense....
Posted on: 2010/10/3 8:41
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Re: Poor Customer Service from PC Image |
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Just can't stay away
 
Joined:
2008/1/18 2:36 From Kuching
Posts:
2294
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Quote:
The could easily decline it peacefully, but he chose to be a typical street trader like Petaling Street. He probably gone through bad experience with customer paying via credit card. But funny that they don't have a merchant protection or compensation on that.
Posted on: 2010/10/3 9:28
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Re: Poor Customer Service from PC Image |
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Just can't stay away
Joined:
2008/1/18 2:36 From Kuching
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Quote:
Please do speak professionally here. This is not the usual rascal talk forum where you can do bashing through words. Avoid using chinese slangs and short forms of words. There is no need to call people 'pussy'. Voicing your own problem is good enough. Don't think anyone here needs to know their internal issue and working ethics. You don't know that for facts and you're just hearing it from another. Saying you're from the IT field, and from the way you speak here. I think you're about the same as what you have described the PC Image people. It gives an impression of you and your business. Have a thought about it~ Last week, I made a call to PC Image and my call was answered. Don't quite see any problem with it. Im not from PC Image, not giving any bias opinions too.
Posted on: 2010/10/3 9:37
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